Terms and Conditions
Última actualización:
1. Acceptance of the Terms
These Terms and Conditions govern the use of the website https://www.integradental.com.ar, Integradental's official social media accounts (including the Instagram account @integradental.ar), the automated conversational assistant called "Sofi", and the other digital services we offer.
By using any of these channels, you declare that you have read, understood and accepted these Terms.
2. Identification of the provider
Services provided under the trade name: Integradental
Controller of personal data and operator of the digital channels:
Name: José Oscar Ramírez Romero
CUIT: 20-95757665-7
Address: Av. Cabildo 2586, piso 5, Dpto. A, CP 1428, Ciudad Autónoma de Buenos Aires, Argentina
Email: info@integradental.com.ar
Telephone / WhatsApp: +54 9 11 6449-3658
Professional dental services provided by:
Registered professional: Betzabeth Coromoto Duin Chacón
Professional licence: National Licence No. 45.802, issued by the Ministry of Health of the Nation (Federal Network of Registers of Health Professionals — REFEPS)
Place of provision: Professional practice at the address indicated, Ciudad Autónoma de Buenos Aires, Argentina
The professional dental services are provided exclusively in person by the registered professional identified above. The digital channels operated under the trade name Integradental are informational and for coordination purposes, and do not constitute a clinical consultation.
3. Purpose
Integradental offers professional services in the field of dentistry, with a biological approach (orthodontics, implantology, ozone therapy, laser, and comprehensive biological dentistry).
Through the digital channels we offer:
- General information about the professional services.
- Coordination and booking of appointments for in-person consultations.
- Handling of initial non-clinical enquiries (administrative, informational, general guidance).
- Processing of payments for appointment bookings.
4. Conversational assistant Sofi
When you communicate with us through Instagram Direct, the replies may be generated automatically by a conversational assistant powered by artificial intelligence which we call Sofi.
By using this channel, you understand and accept that:
- The initial replies may come from an automated system and not from a human professional.
- Sofi answers frequently asked questions, provides information about the services, and coordinates appointments.
- Sofi does not make clinical diagnoses and does not replace the professional consultation with the registered dentist.
- You may request human intervention at any time.
5. This does not constitute a medical consultation
The information provided through the digital channels is exclusively informational, advisory and administrative in nature. It does not constitute a dental or medical consultation, nor does it replace the assessment, diagnosis, prescription or treatment that can only be carried out by a registered professional in an in-person consultation.
If you are experiencing an emergency, contact an emergency service or go to an emergency room.
The replies you receive on Instagram or through the chat on our site may come from Sofi, an automated assistant. Sofi does not make diagnoses, and you can ask to speak to a person at any time.
6. Bookings, cancellations and payments
- Appointment bookings are confirmed when the corresponding payment is processed and electronic confirmation is received.
- The amount, the method of payment and the cancellation policy are stated at the time of booking.
- Payments are processed through Mercado Pago, in Argentine pesos. Integradental does not store the full details of your credit or debit card.
7. Acceptable use
By using the digital channels, you undertake to:
- Not use the services for illegal or unauthorised purposes.
- Not send offensive or defamatory content, or content that infringes the rights of third parties.
- Not attempt to access the systems without authorisation, nor interfere with their operation.
- Not impersonate another person nor provide false information.
8. Limitations of liability
We make our best efforts to keep the digital channels available and working correctly, but we do not guarantee that the service will be uninterrupted or free of errors:
- Sofi is an artificial intelligence technology and, as such, may generate inaccurate responses in some cases. That is why we maintain human oversight and the possibility of referring any enquiry to the registered professional.
- Third-party platforms (Instagram, Cloudflare, Mercado Pago) may experience outages or changes beyond the control of the operator of the digital channels.
- The site chat may be unavailable at certain times, for maintenance or because of usage limits. In that case you will be offered other contact channels.
The limitations in this clause do not affect any non-waivable right provided for by Law 24.240 on Consumer Protection.
9. Intellectual property
The contents of the digital channels (texts, images, logos, trade marks, designs) are the property of the controller or are used with the authorisation of their owners. Reproducing them or using them commercially without prior written authorisation is prohibited.
10. Data protection
The processing of your personal data is governed by the Privacy Policy, available at:
https://www.integradental.com.ar/politica-de-privacidad
11. Applicable law and jurisdiction
These Terms are governed by the laws of the Argentine Republic. Any dispute shall be submitted to the ordinary courts with jurisdiction in the Ciudad Autónoma de Buenos Aires, save for public-policy rules applying to consumer users.
12. Contact
Email: info@integradental.com.ar
WhatsApp: +54 9 11 6449-3658
Address: Av. Cabildo 2586, piso 5, Dpto. A, CP 1428, CABA, Argentina
Document in force since 16/05/2026